Wednesday, June 11, 2008

Corporate Approaches to Managing Documents

JetBlue, an airline less than ten years in existence, is part of a highly regulated, highly complex industry. As with any highly regulated industry, the demands within JetBlue for documentation of policies and procedures are intense. Murry Christenson spoke about their current project to enable knowledge workers (not necessarily technical engineers) to use standard office software tools to contribute to a highly structured, specialized XML content management system. As Christenson said, the problem was as much a social problem (changing a corporate mindset from publishing hefty manuals to documenting a process on a more granular staff level). His presentation outlined the organizational modifications envisioned, more of a template of how to manage such a shift in approach.

I will have to return to this presentation; right now I must get ready to blog the final panel segment of today's program.

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